Return & Refund Policy

We want you to be completely satisfied with your purchase. We offer standard return windows and optional extended warranties for your peace of mind.

• Standard Delivery Returns (3 Days) — For all shipped and locally delivered orders, you have a default 3-day return window from the date of delivery to initiate a return, allowing you time to inspect your item at home.
• Local Pickup Returns (1 Day) — For orders picked up in-store, we offer a 1-day (24-hour) return window, as we encourage all customers to fully inspect the condition of their items at the time of pickup.
• Extended Warranties (30-90 Days) — Need more coverage? We offer extended return warranties for an additional fee. Electronics can be covered for up to 30 days, and larger items like furniture can be extended up to 90 days.
• Original Condition — Items must be returned in their original condition: unused, unassembled, and with all original tags and packaging intact.
• Proof of Purchase — A valid receipt, order number, or gift receipt is required for all returns.

Follow these simple steps to send an item back to us:

• Authorization Required — Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
• Packaging — Ensure the item is well-packaged to avoid damage during transit. We recommend using the original shipping box if possible.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing Time — Returns are typically processed within 3-5 business days of arriving at our facility.
• Payment Method — Approved refunds will automatically be applied to your original method of payment.
• Bank Delays — Please note that it may take some time for your bank or credit card company to process and post the refund (typically 2-7 business days).
• Shipping Costs — Original shipping costs are non-refundable unless the return is due to our error or a defective item.
• Partial Refunds — In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts not due to our error).

Need a different size, color, or completely different item? We've got you covered.

• Fastest Way to Exchange — The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Direct Exchanges — We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dealdigger.ca.
• In-Store Exchanges — You can also visit our Kitchener location to process an exchange on the spot, subject to inventory availability.

We do our best to ensure every item arrives in perfect condition, but sometimes things happen during transit.

• Report Quickly — If you receive a damaged or defective item, please notify us within 3 days of delivery.
• Provide Photos — Email info@dealdigger.ca with your order number and clear photos of the damage, including the shipping box.
• Free Replacements — We will cover the return shipping costs and send a replacement item at no additional charge (or provide a full refund if the item is out of stock).

For hygiene and safety reasons, certain types of items cannot be returned.

• Final Sale Items — Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged.
• Personal Care & Hygiene — Health and personal care items (such as opened cosmetics, skincare, and intimate items) are strictly non-returnable.
• Gift Cards — All gift card sales are final.
• Custom Products — Personalized or custom-made items cannot be returned unless they arrived damaged or defective.
• Software & Digital Goods — Downloadable software products are exempt from being returned.

Understanding who pays for return shipping.

• Buyer's Remorse — If you are returning an item because you changed your mind, ordered the wrong size, or no longer need it, you will be responsible for paying your own shipping costs for returning your item.
• Our Error or Defect — If the return is a result of our error (you received an incorrect or defective item), we will cover the return shipping costs. We will provide a pre-paid return label.
• Trackable Shipping — If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.